Front Desk Guest Services Specialist
Pine Street InnBoston, Massachusetts, United States
Posted January 21, 2026
44820 - 56000 USD
Full Time
About the Company
Pine Street Inn is a nonprofit organization that provides transitional housing and support services to veterans. It offers residential and overnight counseling, guest services, and a Housing First/Low Barrier model to address substance abuse, mental health, and disability challenges.
Job Description
The Front Desk Guest Services Specialist (FDGSS) provides superior customer service, responds to guests in a timely and professional manner, and documents shift activities. They are responsible for connecting guests with substance abuse, mental health, and medical resources, and assisting with housing pathways and resources.
Requirements
- High School diploma or GED
- Minimum of one (1) year of experience in the Human Services field
- Excellent telephone and email communications skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan