Senior Service Design Lead

Senior Service Design Lead at Ping Identity, leading experience and service design for executive-sponsored AI transformations, mapping day-in-the-life journeys, and designing AI-first workflows to improve work processes.

Requirements

• 7+ years in service design, experience strategy, or related roles
• Portfolio of end-to-end service design work with clear business outcomes
• Deep experience with journey mapping, service blueprints, and process mapping
• Demonstrated comfort designing for AI-enabled workflows and collaborating with AI/ML, data, and platform teams
• Excellent facilitation and storytelling skills
• Proven ability to influence stakeholders and anchor decisions in data, journeys, and outcomes

Benefits

• Generous Paid Time Off
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset