Pinnacle Fit Clubs LLC, headquartered in Rosemont, Illinois, manages over 93 Planet Fitness franchises nationwide, employing more than 1,200 fitness professionals. The company focuses on delivering accessible, judgement‑free workout environments that emphasize community, wellness, and inclusive training across cardio, strength, and hydro‑massage services. By fostering a supportive culture that rewards progress rather than shaming, Pinnacle differentiates itself as a leader in creating welcoming fitness spaces for all demographics.
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts.
Pinnacle Fit Clubs LLC, headquartered in Rosemont, Illinois, manages over 93 Planet Fitness franchises nationwide, employing more than 1,200 fitness professionals. The company focuses on delivering accessible, judgement‑free workout environments that emphasize community, wellness, and inclusive training across cardio, strength, and hydro‑massage services. By fostering a supportive culture that rewards progress rather than shaming, Pinnacle differentiates itself as a leader in creating welcoming fitness spaces for all demographics.
PINNACLE FIT CLUBS LLC