Account Manager- West

Macnica Americas, Inc. is seeking an Account Manager to ensure client needs are met and understood by each department in the company. Travel is required a few times a month.

Requirements

• Communicate with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Build strong client relationships to maintain old business and acquire new customers.
• Conduct high level technical discussions with engineering to increase new opportunities.
• Collaborate with various internal departments to ensure they fulfill all customer requests.
• Resolve complaints and keep track of all processes that pertain to the client’s desires.
• Act as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collect and analyze data concerning consumer behavior to understand changing needs
• Engage proactively with current customers to identify and pursue additional sales opportunities across various offering
• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
• Conduct technical presentations or demos for customers to explain product features and capabilities.
• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market

Benefits

• 15 days of vacation, plus 12 days of national holidays
• 40 hrs. of paid sick time off
• Health, dental, and vision insurance
• 401(k) with company matching
• HSA/ FSA