Support Engineer (SF)

Plain is redefining customer support for the next generation of B2B companies, building a fast and powerful platform to help companies build real customer relationships.

Requirements

• Experience as a Support Engineer in an early-stage or scaling B2B SaaS company
• Technically strong: read logs, write SQL, understand APIs, webhooks, and how systems work under the hood
• Take initiative by default, communicate clearly and proactively, especially when things are messy or high-pressure
• Strong opinions about support products and practices, and enjoy improving them
• Commercially minded and understand customer context (Tier, lifecycle stage, sentiment, impact)
• Thrive in ambiguity and love to solve problems, think creatively and love finding different ways to solve a customer's use case

Benefits

• Flexible work arrangements
• Growth opportunities
• Opportunity to work with a cutting-edge platform
• Paid vacation days