Plain is redefining customer support for the next generation of B2B companies, building a fast and powerful platform to help companies build real customer relationships.
Requirements
- Experience as a Support Engineer in an early-stage or scaling B2B SaaS company
- Technically strong: read logs, write SQL, understand APIs, webhooks, and how systems work under the hood
- Take initiative by default, communicate clearly and proactively, especially when things are messy or high-pressure
- Strong opinions about support products and practices, and enjoy improving them
- Commercially minded and understand customer context (Tier, lifecycle stage, sentiment, impact)
- Thrive in ambiguity and love to solve problems, think creatively and love finding different ways to solve a customer's use case
Benefits
- Flexible work arrangements
- Growth opportunities
- Opportunity to work with a cutting-edge platform
- Paid vacation days