Chief Operating Officer

Chief Operating Officer (COO) job description for Planned Parenthood League of Massachusetts (PPLM). The COO will lead all major operational functions, including health center operations, IT, facilities, security, compliance, and administration. The COO will ensure operational efficiency, regulatory compliance, strategic growth, and cross-departmental collaboration.

Requirements

• 10+ years of executive leadership experience in multi-site healthcare operations, administration, or related fields.
• Broad business and operational expertise beyond clinical services, including IT, revenue cycle, finance, facilities, security, compliance, and process improvement.
• MBA required; experience in healthcare administration, operations, or business management preferred.
• Lean, Six Sigma, or process improvement certification preferred (e.g., Green Belt, Black Belt).
• Experience as a second-in-command or senior leader reporting to a CEO, with a track record of cross-functional leadership.
• Strong strategic and business acumen, with the ability to drive efficiency, innovation, and financial sustainability.
• Proven ability to optimize revenue cycle operations in collaboration with Finance.
• Expertise in compliance, risk management, and regulatory requirements in healthcare.
• Demonstrated experience with technology, data security, and enterprise IT systems (EPIC experience preferred).
• Excellent leadership, communication, and problem-solving skills, with the ability to build and lead high-performing teams.
• Strong understanding of organizational change management, process improvement, and scaling operations.

Benefits

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with employer match
• Life and Disability Insurance
• Professional Development Opportunities
• Commuter Benefits