Customer Support Associate
PlaygroundDenver, Colorado, United States
Posted February 10, 2026
55000 - 75000 USD
Full Time
About the Company
Playground provides an all‑in‑one child‑care management platform that handles billing, attendance, registration, communication, paperwork, payroll, and more. By consolidating these essential administrative functions, the software streamlines operations for childcare providers, reducing manual effort and improving accuracy. Its intuitive interface and real‑time data updates enable staff to focus more on care delivery while ensuring compliance and financial transparency. Playground’s commitment to user‑friendly design and comprehensive feature set distinguishes it as a leading solution in the child‑care technology sector.
Job Description
Playground is a company working to make excellent child care accessible to all. As a Customer Support Associate, you will be the first point of contact for clients, ensuring their success and satisfaction with the platform.
Requirements
- Experience in a customer-facing role in a B2B SaaS environment preferred
- Technical aptitude and the ability to quickly learn and navigate new software
- A passion for customer success and a genuine interest in helping others
- A proactive problem-solver who is comfortable with ambiguity and thrives in a fast-paced environment
Benefits
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1200/year education stipend
- Free lunch daily
- New Macbook