Mid-Market Account Manager
PlaygroundNew York, New York, United States
Posted January 22, 2026
135000 - 150000 USD year
Full Time
About the Company
Playground provides an all‑in‑one child‑care management platform that handles billing, attendance, registration, communication, paperwork, payroll, and more. By consolidating these essential administrative functions, the software streamlines operations for childcare providers, reducing manual effort and improving accuracy. Its intuitive interface and real‑time data updates enable staff to focus more on care delivery while ensuring compliance and financial transparency. Playground’s commitment to user‑friendly design and comprehensive feature set distinguishes it as a leading solution in the child‑care technology sector.
Job Description
Playground is working to make excellent child care accessible to all. We are a team of owners, building the child care management platform that eliminates the administrative work of running a center. We recently raised millions of dollars, have several statewide contracts, and are working with thousands of schools across the country.
Requirements
- 2+ years of experience in a customer success, account management, or related role within a SaaS company
- Proven track record of managing book of business
- Strong upsell abilities
- Must have carried a quota
- Experience in contract renewals
- Excellent verbal and written communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach
- Proficiency with CRM software and customer success tools
- Adaptability and working independently as part of a team in a fast-paced startup
Benefits
- Competitive salary
- Equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1200/year education stipend
- Free lunch daily
