Director of Onboarding
PlaygroundDenver, Colorado, United States
Posted February 20, 2026
170000 - 200000 USD
Full Time
About the Company
Playground provides an all‑in‑one child‑care management platform that handles billing, attendance, registration, communication, paperwork, payroll, and more. By consolidating these essential administrative functions, the software streamlines operations for childcare providers, reducing manual effort and improving accuracy. Its intuitive interface and real‑time data updates enable staff to focus more on care delivery while ensuring compliance and financial transparency. Playground’s commitment to user‑friendly design and comprehensive feature set distinguishes it as a leading solution in the child‑care technology sector.
Job Description
We’re looking for a Director of Customer Onboarding to lead and scale a team of Onboarding Managers responsible for ensuring every new customer’s successful transition onto our platform.
Requirements
- 3–5+ years of experience in customer onboarding, implementation, or success at a SaaS company
- 2+ years of leadership experience
- Strategic thinker with a strong operational and analytical mindset
- Excellent leadership, communication, and coaching skills
Benefits
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1,200/year education stipend
- 401(k)
- Free lunch daily