Onboarding Manager
PlaygroundDenver, Colorado, United States
Posted November 7, 2025
85000 - 85000 USD year
Full Time
About the Company
Playground is working to make excellent child care accessible to all. We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest.
Job Description
We are a team of owners, unafraid to dive into large, complex projects. As an Onboarding Manager, you’ll be the first point of contact for new customers and play a pivotal role in setting them up for long-term success.
Requirements
- 2+ years of experience in onboarding, customer success, implementation, or project management at a SaaS company
- Strong communication skills, both verbal and written — you’re clear, empathetic, and able to explain complex ideas simply
- Proven ability to manage multiple onboarding projects simultaneously and keep things moving
- Comfort presenting to clients in both 1:1 and group settings
- Highly organized and detail-oriented, with a proactive mindset
- Experience working in a startup or fast-paced environment
- Familiarity with customer success and onboarding tools (CRM, project management software)
Benefits
- Competitive salary + equity
- 3 weeks of PTO
- Health, vision, and dental benefits
- $1,200/year education stipend
- Free lunch daily
