Onboarding Manager

Playground is a child care management platform that aims to make excellent child care accessible to all. We're looking for an Onboarding Manager to lead customer onboarding, train and educate new clients, and develop resources to empower customers. The ideal candidate will have experience in onboarding, customer success, implementation, or project management at a SaaS company, strong communication skills, and a proactive mindset.

Requirements

• 2+ years of experience in onboarding, customer success, implementation, or project management at a SaaS company
• Strong communication skills, both verbal and written
• Proven ability to manage multiple onboarding projects simultaneously and keep things moving
• Highly organized and detail-oriented, with a proactive mindset
• Experience working in a startup or fast-paced environment
• Familiarity with customer success and onboarding tools (CRM, project management software)

Benefits

• Competitive salary
• 3 weeks of PTO
• Health, vision, and dental benefits
• $1,200/year education stipend
• Free lunch daily
• High-autonomy, high-ownership team culture
• A meaningful mission with real-world impact