Senior IT Support Engineer
PlexureAuckland, Auckland, New Zealand
Posted April 15, 2026
Full Time
About the Company
Plexure is a data-driven customer engagement platform that helps consumer brands enhance and personalize customer experiences.
Job Description
We're looking for a Senior IT Support Engineer to join the Plexure team. As a senior member of our IT team, you'll be responsible for both operational support and driving improvements across our IT environment.
Requirements
- Experience in a senior IT support role, with the ability to own and resolve complex issues end-to-end
- Strong understanding of ITSM and incident management
- Solid technical capability across cloud environments (Azure or AWS), identity and access management, networking, and modern IT tooling
- A track record of partnering closely with engineering teams to drive continuous improvement
- Hands-on experience with automation (PowerShell would be a plus) and a mindset for reducing manual effort
Benefits
- Paid wellness days
- Ongoing career development and support
- Work from home allowance
- Fully paid health insurance
- Life insurance and illness or injury income protection
- Hospitality benefits
- Free Udemy subscription
- Mental wellbeing support
- Company-wide volunteering day
- Subsidized parking
- New office and active social club
