Customer Success Manager
PocusNew York, New York, United States • San Francisco, California, United States
Posted January 22, 2025
140000 - 190000 USD year
Full Time
About the Company
Pocus is a Revenue Data Platform bolstering go-to-market strategies with actionable customer and prospect insights.
Job Description
Pocus is a startup that makes every rep a 10x seller with its AI-native prospecting platform. The Customer Success Manager will be a founding member of the CS team, working with customers to guide them through the customer journey towards GTM excellence. The role involves operating as a business-impact obsessed consultant, developing strategic action plans, owning customer relationships, and building a quantified value story.
Requirements
- 5+ years of Account Management or Customer Success experience in a Enterprise B2B SaaS role
- Experience partnering with senior stakeholders in enterprise organizations
- Strong business acumen and ability to connect product adoption to business value
- Experience managing complex programs and initiatives
Benefits
- Best in class medical, dental, and vision plans
- Monthly wellness stipend
- 401K
- Mentorship programs
- 10 company holidays and discretionary vacation
- Work from home stipend
