Customer Success Specialist
PodiumGuatemala City, Guatemala Department, Guatemala
Posted January 6, 2026
121200 - 121200 Q year
Full Time
About the Company
Podium is a platform that helps local businesses thrive through AI-powered lead conversion and communication.
Job Description
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. We're looking for a Customer Success Specialist to own the success and health of our small business customers.
Requirements
- 2-5 years in a customer-facing role, such as Customer Success Specialist, Account Manager, or Client Services Specialist
- Fluent in written and spoken English
- Strong communication and interpersonal skills
- Excellent problem-solving and analytical abilities
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
- Collaborative team player with the ability to work cross-functionally to achieve common objectives
Benefits
- Bono 14
- Christmas bonus
- 13 paid holidays throughout the year
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