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Product Support Specialist (Guatemala)
PodiumGuatemala City, Guatemala Department, Guatemala
Posted March 18, 2025
151500 - 151500 GTQ year
Full Time
About the Company
Podium helps local businesses engage customers through messaging, reviews, and an integrated multi-product communication platform.
Job Description
Podium is seeking a Product Support Specialist to join their team in Guatemala. The successful candidate will work with customers to answer questions and troubleshoot the Podium platform, providing a "human-first" experience and resolutions. They will also become an expert in Podium products and look for opportunities to help customers maximize their value.
Requirements
- 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses
- Must speak English fluently
- Must be geographically based in Guatemala City, Guatemala
- Familiarity with basic web technologies (HTML, CSS, JSON, and JavaScript)
- Familiarity with navigating and working with multiple support systems
Benefits
- Bono 14 and Christmas bonus
- 13 paid holidays
