PointClickCare is searching for a Sr. Business Analyst that is Salesforce certified and a subject matter expert to support our strategic initiatives and build relationships with the business community.
Requirements
- 5+ years of experience as a Business Analyst with at least 3 years focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud)
- Strong understanding of industry QA processes and activities, including the various types of testing
- Strong understanding and experience with business process analysis and design, with proven ability to lead stakeholders through detailed process workshops
- Experience working in Salesforce and connected apps and integrations, gathering business requirements, analyzing and synthesizing solution proposals, including presenting the material back to the applicable audience
- Familiarity with project management methodology and processes including the software development life cycle
- Experience with modeling tools relating to process, data, and workflow at the conceptual level
- Demonstrated experience in developing training plans, materials and conducting training sessions
- Experience working in DevOps and Agile Teams
- Experience in creating clear test scripts, test scenarios, and defining and user acceptance criteria to validate new systems and ensure quality throughout development and deployment.
- Salesforce Business Analyst Certifications
- Copado Robotic Testing Certifications are desired
- A bachelor’s degree in related field or equivalent experience
- A continuous learning mindset and ability to adapt to change
- Ability to prioritize and execute tasks in a fast-paced environment
- The ability to work on multiple projects concurrently
- Excellent communication skills: verbal, written, listening, and facilitating
- Excellent self-management skills and ability to take initiative
- Excellent organizational and problem-solving skills
- A great team player that understands how to build trust, manage conflict, and commit to delivering team goals while holding themselves and the team accountable.
- Experience working with JIRA, Confluence, Lucid Chart, Smartsheets or similar tools.
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Relocation Assistance
