Senior Technical Account Manager & Support Engineer

Senior Technical Account Manager & Support Engineer role at Polygon Labs, working with enterprise customers to integrate and scale payments infrastructure on the Polygon Open Money Stack. The role involves technical leadership, troubleshooting, and relationship-building, requiring 5-7 years of experience in a similar role, expertise in payments APIs, and proficiency in developer tooling and observability platforms.

Requirements

• 5–7 years of experience in a Technical Account Manager, Customer Engineer, Solutions Engineer, or similar role supporting enterprise customers at a payments, fintech, or financial infrastructure company
• Direct experience working with payments APIs, financial infrastructure, or embedded finance integrations involving fund flows, settlement, or reconciliation systems
• Hands-on experience troubleshooting API integrations, including debugging requests, tracing logs, and diagnosing integration failures independently
• Strong familiarity with REST APIs, webhooks, and authentication patterns such as OAuth, API keys, or HMAC signing
• Experience managing technical relationships with enterprise customers, including running quarterly reviews and coordinating cross-functional resolution of technical issues
• Proficiency using developer tooling and observability platforms such as Datadog, along with CRM or support systems such as HubSpot or Zendesk

Benefits

• Remote first global workforce
• Industry leading Medical, Dental and Vision health insurance
• Company matching 401k with 3% match
• $1,500 Home Office Set Up Allowance (life-time max)
• $200 Annual Book Allowance Program
• $75 Monthly internet or phone reimbursement
• Flexible Time Off
• 1 company wide wellness Friday day off per quarter
• Company issued laptop
• Egg freezing, mental health, and employee wellness benefits