Business Operations Manager

We are seeking a Business Operations Manager to design, improve, and automate the operational backbone of the business. The role will involve building an automation-first operating model, improving data quality, and reducing manual work. The Business Operations Manager will work closely with the COO to turn messy, cross-functional workflows into clear systems, reliable processes, and scalable automation across Sales, Customer Success, Finance, Logistics, Product, and Engineering.

Requirements

• 3–6+ years of experience in Business Operations, BizOps, Revenue Operations, Customer Operations, Strategy & Operations, Logistics Operations, Supply Chain Operations, or a similar cross-functional role.
• Strong systems thinking and the ability to take ambiguous workflows and turn them into structured, scalable processes.
• A high-ownership mindset with strong judgment and the ability to move projects forward without perfect instructions.
• Experience improving workflows across multiple teams, ideally including Sales, Customer Success, Finance, Product, Engineering, Logistics, or external vendors.
• Comfort working with CRM and internal tools, ideally including HubSpot and Airtable.
• Experience using AI assistants and coding-capable AI tools (e.g. Claude Code or similar) to prototype automations, scripts, or lightweight internal tools.
• Strong analytical ability, including KPI definition, performance tracking, exception handling, and root-cause analysis.
• Excellent written communication, especially for SOPs, playbooks, process documentation, and cross-functional alignment.
• Strong attention to detail, organization, and execution.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement