Support Analyst

Role Overview

This role sits at the center of PowerPlan’s customer experience, combining technical problem-solving, customer communication, and product expertise to help customers achieve their business goals.

What You Will Do

Troubleshoot real customer issues, grow into a trusted technical advisor, and work hands-on with complex enterprise software.

Why It Might Be a Fit

You will have meaningful exposure to financial systems, scalable enterprise platforms, and emerging AI-enabled tooling in a mission-critical environment.

Requirements

• Experience resolving customer support issues in enterprise software environments with strong SLA and documentation discipline
• Solid technical foundation across databases, application architectures, and debugging tools (SQL, PowerBuilder,.NET, PL/SQL)
• Strong written and verbal communication skills with a customer-first mindset
• Ability to analyze complex systems methodically and identify true root causes
• Experience developing deep product or module expertise and sharing knowledge with peers

Benefits

• hybrid work arrangement (onsite and work from home)
• flexible working arrangements
• scheduled office days
• team meetings
• client meetings
• special events