Future Opening: Account Manager

We are seeking a technically-minded Account Manager who thrives in a client-focused environment and brings a customer-first mindset along with a strong background in virtual client support and sales.

Requirements

• 5+ years in a virtual account management, customer support, or call center management role
• Experience managing fielding client inquiries, handling objections, and following protocols
• Familiarity with conversational AI or prompt engineering concepts such as ChatGPT, structured inputs, or LLM tuning
• Proven ability to manage customer relationships, engagement, retention, and client satisfaction
• Strong verbal communication and listening skills with the ability to clearly explain complex tools and handle challenging conversations with professionalism

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance