Business Prozess Manager (Technischer) Kundenservice Mobilfunk B2B (m/w/d)
prettyTELCOCologne, North Rhine-Westphalia, Germany
Posted April 10, 2026
68000 - 77000 EUR
Full Time
About the Company
prettyTELCO is a recruitment agency with a focus on placing people who are professionally qualified and perfectly matched to the company.
Job Description
As a Business Process Manager (Technical) Customer Service Mobile B2B, you will be responsible for designing, introducing, and optimizing business and service processes in the technical B2B customer service, as well as creating and maintaining process documentation and ensuring compliance with service and quality standards.
Requirements
- Expert in service processes in the B2B mobile field
- Demonstrable experience in building up and optimizing service organizations
- Good understanding of end-to-end solutions in the field of mobile phone technologies
- Solid experience in requirements specification and change management of ticket tools as well as BSS- and OSS systems
- Ability to master ISMS certification and audit requirements
- High service and quality orientation
- Analytical, structured, and solution-oriented work style
- Good communication and coordination skills
- Fluency in German and good English skills
Benefits
- Unrestricted employment contract
- Attractive remuneration package
- Occupational pension scheme with 20% employer contribution
- Individual opportunities for further education and training
- Collegial work environment
- Varied range of tasks and independent work
- Flexible working hours and possibility of mobile working