Customer Service Representative III

The Customer Service Representative III serves as a senior-level subject matter expert within the STR Program, resolving complex customer and vendor issues, managing escalations, and supporting leadership in quality control and performance improvement initiatives.

Requirements

• Associate’s degree preferred
• 5–7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
• Advanced proficiency in Microsoft Excel and data analysis
• Strong analytical skills and problem resolution capabilities
• Strong written and verbal communication skills
• Demonstrated ability to operate independently and adapt to evolving program requirements