The Customer Service Representative III serves as a senior-level subject matter expert within the STR Program, resolving complex customer and vendor issues, managing escalations, and supporting leadership in quality control and performance improvement initiatives.
Requirements
- Associate’s degree preferred
- 5–7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination
- Advanced proficiency in Microsoft Excel and data analysis
- Strong analytical skills and problem resolution capabilities
- Strong written and verbal communication skills
- Demonstrated ability to operate independently and adapt to evolving program requirements