Sr. Manager of Customer Support
PrizeoutNew York, New York, United States
Posted March 16, 2026
95000 - 110000 USD
Full Time
About the Company
Prizeout is an advertising and financial technology company that offers instant cashback to consumers through brand-funded digital gift cards. Founded in 2019 and headquartered in New York City, Prizeout partners with various industries including financial institutions, gaming companies, and gig economy startups to provide access to national and local brand offers. What sets Prizeout apart is its innovative technology that efficiently channels money back into customers' pockets, enhancing their shopping experiences.
Job Description
At Prizeout, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function, blending hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement.
Requirements
- 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred)
- 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives
- Experience building or optimizing support systems (Zendesk strongly preferred)
- Strong operational mindset with the ability to design scalable processes
- Excellent written and verbal communication skills
- Data-driven decision maker who is comfortable analyzing support metrics and performance trends
- Organized, detail-oriented, and comfortable managing multiple priorities simultaneously
- A partner-first mindset with patience, empathy, and a solutions-oriented approach
- Comfortable operating in a fast-growing, evolving environment
