Quality Assurance Manager
Probe CXMelbourne, Victoria, Australia
Posted April 1, 2026
Full Time
About the Company
Probe CX is a global business of 9,000 team members, combining human expertise with technology to deliver exceptional results.
Job Description
Probe Group is seeking a Quality Assurance Manager to lead their Telco Hardship Support team. The successful candidate will be responsible for ensuring service excellence, managing a team of Quality Analysts and a Trainer, and driving continuous improvement across workflows and processes.
Requirements
- Demonstrated QA leadership experience in a contact centre environment
- Deep understanding of Collections, Hardship, or Vulnerability frameworks
- Strong knowledge of quality drivers across Voice, Written, and Back-Office workflows
- Ability to analyse trends and translate findings into practical improvement actions
- High attention to detail, compliance discipline, and consistency in applying standards
Benefits
- Unlimited mental health and well-being platform
- Access to everyday savings with Flare
