Quality Team Leader

At Probe Group, we're looking for a motivated and people-focused leader to champion quality across our contact centre. The ideal candidate will have experience leading quality or performance functions in a contact centre environment and possess strong analytical and problem-solving skills.

Requirements

• Experience leading quality or performance functions in a contact centre environment.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable outcomes.
• A passion for customer experience and helping others grow.
• Proven leadership skills – coaching, mentoring and supporting team members.
• Excellent communication skills, with confidence to engage stakeholders at all levels.

Benefits

• Hybrid Flexibility: Enjoy the best of both worlds with a mix of home-based work and days at our Joondalup office.
• Lead Change - be a key voice in developing and evolving quality frameworks and processes that impact the centre.
• Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
• Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands