At Probe Group, we're looking for a motivated and people-focused leader to champion quality across our contact centre. The ideal candidate will have experience leading quality or performance functions in a contact centre environment and possess strong analytical and problem-solving skills.
Requirements
- Experience leading quality or performance functions in a contact centre environment.
- Strong analytical and problem-solving skills, with the ability to turn data into actionable outcomes.
- A passion for customer experience and helping others grow.
- Proven leadership skills – coaching, mentoring and supporting team members.
- Excellent communication skills, with confidence to engage stakeholders at all levels.
Benefits
- Hybrid Flexibility: Enjoy the best of both worlds with a mix of home-based work and days at our Joondalup office.
- Lead Change - be a key voice in developing and evolving quality frameworks and processes that impact the centre.
- Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
- Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands