Senior Operations Manager
Probe CXNaga, Philippines
Posted May 25, 2026
Full Time
About the Company
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
Job Description
Senior Operations Manager responsible for ensuring all operations are manufactured correctly, cost-effectively, and on time, while improving performance, productivity, efficiency, and profitability through effective methods and strategies.
Requirements
- Proven work experience as Senior Operations Manager
- Experience in call center management
- Excellent leadership, people management, communication, and influencing skills
- Ability to build and maintain strong client relationships
- Strong commercial understanding and previous accountability for profit targets
- Setting and reviewing Quality performance standards
- Setting and reviewing of organizational/productivity objectives
