Workforce Reporting Analyst
Probe CXMakati, Philippines
Posted April 24, 2026
Full Time
About the Company
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value. We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers. From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
Job Description
Workforce Reporting Analyst position at Probe Group, responsible for consolidating, analyzing, and presenting key operational data to drive performance management and strategic decision-making.
Requirements
- 1-3 years of reporting or data analytics experience in a BPO or Shared Services environment
- Strong proficiency in Excel/Google Sheets (advanced formulas, pivot tables, charts; macros a plus)
- Experience in data visualization tools (Tableau, Power BI, Google Data Studio)
- Familiarity with SQL or database querying (preferred)
- Experience with BPO operational data sources (ACD, CRM, HR, WFM tools)
