Customer Operations Lead
ProbookNew York, New York, United States
Posted March 8, 2026
160000 - 200000 USD
Full Time
About the Company
Probook is a data-driven dispatch optimization platform that enhances field service operations by increasing flip rates, boosting ticket sizes, and reducing windshield time—all without expanding dispatch staff. By analyzing historical sales data, Probook accurately matches technicians to the most appropriate jobs, ensuring efficient use of resources. Its dispatcher-friendly interface seamlessly overlays ServiceTitan’s dispatch board, allowing dispatchers to focus on high-value tasks such as job verification and customer communication. Probook’s proven effectiveness has earned the trust of leading operators nationwide, setting it apart as a leader in intelligent field service solutions.
Job Description
Probook is a AI dispatcher for the home services industry, and is seeking a Customer Operations Lead to run their onboarding engine, build systems to prevent churn, and operationalize the expansion path. The role is high-autonomy and requires someone who sees operational drag and immediately designs a system to eliminate it.
Requirements
- 2-4 years of experience in high-agency roles: CS Ops, Implementation, COS, RevOps or Strategy at high-growth B2B SaaS (Seed to Series C)
- Tech forward: Expert at Sheets, comfortable with CS metrics, data visualization tools & AI
- Experience managing high-touch strategic/enterprise accounts, partnering with established businesses (not startups), and supporting complex, consultative customer relationships — not transactional sales
Benefits
- Comprehensive medical, dental, and vision
- $1,000 monthly stipend (food, gym, Uber, etc)
- Really good office snacks
- Direct access to world-class investors and advisors
