Enterprise Customer Success Manager
ProbookNew York, New York, United States
Posted March 11, 2026
130000 - 160000 USD
Full Time
About the Company
Probook is the AI dispatcher for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.
Job Description
Probook is looking for an Enterprise Customer Success Manager to join their team. As an operator, you will own a portfolio of high-ACV accounts and drive outcomes, not just relationships. You will work directly with executives, operators, and economic buyers to deliver hard messages and earn trust through follow-through. The ideal candidate has experience in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics, and has worked in a startup environment.
Requirements
- NYC-based
- 5 days/week in-office
- 3+ years in B2B SaaS Customer Success or Account Management
- Startup experience required (Series A–D)
- Demonstrated ownership of a book with $100K+ ACV accounts
- Experience managing multi-stakeholder accounts with 3+ decision makers or business units
- Proven track record running executive-level business reviews and owning commercial conversations — renewals, upsells, escalations
- Vertical SaaS or field operations software experience is a strong plus
- Home services industry experience is a plus, though by no means required
Benefits
- Comprehensive medical, dental, and vision
- $1,000/month stipend (food, gym, Uber) + really good office snacks
- Meaningful early-stage equity
