Customer Success Manager

Procurement Partners is seeking a Customer Success Manager to drive the long-term success and growth of our customers. The ideal candidate will have 3+ years of experience in a SaaS environment and a strong understanding of SaaS value drivers and success metrics.

Requirements

• 3+ years of experience working as a Customer Success Manager or Account Manager with enterprise-level customers
• Demonstrated experience managing complex, multi-stakeholder relationships at the C-suite and senior executive levels
• Strong understanding of SaaS value drivers and success metrics (e.g., retention, NRR, product adoption)
• Proven track record of developing and executing strategic success plans that drive measurable business outcomes for enterprise customers
• Excellent communication and presentation skills with the ability to translate technical solutions into business impact
• Experience working in the healthcare or procurement industries is a plus, with an understanding of how technological solutions can solve industry-specific challenges
• A track record of delivering results through structured planning, cross-functional alignment, and a bias for action
• Highly analytical and strategic mindset, with the ability to connect customer goals with Procurement Partners' product offerings and market trends
• A proven ability to manage escalations with urgency, leading cross-functional teams to ensure customer satisfaction and long-term retention
• Strong organizational and time-management skills, with the ability to manage multiple high-impact projects and priorities simultaneously
• A passion for customer success, innovation, and continuous learning
• Willingness to travel up to 10% for in-person customer engagements

Benefits

• Full-time employment
• Remote work options
• Professional development opportunities
• Competitive salary and benefits