Embedded Patient Engagement Specialist (Detroit, MI)

Profound Research is seeking an Embedded Patient Engagement Specialist to partner with community physicians to offer clinical trials as a therapeutic option for patients. The role involves patient recruitment, data entry, and communication with patients and research teams. The ideal candidate will have customer service experience, medical terminology knowledge, and basic data input skills.

Requirements

• Telecommunications/call center experience
• Telephone presence and elite customer service etiquette
• Comfortable with medical terminology
• Comfortable with basic data input: use of a computer to complete telephone logs and other data entry
• Sales experience

Benefits

• Competitive compensation
• Health insurance
• PTO
• Retirement plan
• Professional development support