IT Help Desk Technician

We are looking to recruit an IT Help Desk Technician who provides remote IT technical liaison, in addition to providing support to the customers and troubleshooting issues over the phone and/or emails.

Requirements

• Provide first-line support for helpdesk and all associated processes.
• Provide telephone support for software applications.
• Troubleshoot and provide appropriate solutions to problems.
• Serve as a liaison between customers and the technical department.
• Maintain client confidence and protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Perform any other related duties incidental to the work.