Contact Center Manager, RN
Progyny, Inc.New York, New York, United States
Posted March 11, 2026
90000 - 115000 USD
Full Time
About the Company
Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize their dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive, and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Fortune's Best Workplaces in Healthcare in 2024, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC.
Job Description
Progyny is looking for a Contact Center Manager who will manage multiple supervisors, ensure service-level targets, operational efficiency, inventory management, and customer satisfaction.
Requirements
- 5+ years of contact center experience, including 3+ years in a leadership role.
- Must hold a valid RN license, with Fertility or Labor and Delivery experience preferred.
- Proven track record of improving customer service performance and efficiency.
- Excellent communication and leadership skills.
- Proven problem-solving and analytical skills.
- Strong understanding of contact center technology, analytics, and metrics.
Benefits
- Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
