Senior Contact Center Telephony Administrator
Progyny, Inc.New York, New York, United States
Posted May 4, 2026
73000 - 88000 USD
Full Time
About the Company
Progyny is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers.
Job Description
We are seeking a Senior Contact Center Telephony Administrator to support Progyny’s continued growth, owning the design, configuration, and optimization of telephony systems that power both inbound and outbound operations. The ideal candidate brings strong experience in cloud contact center platforms, with a focus on scalability, automation, and performance optimization.
Requirements
- Serve as the primary subject matter expert and point of contact for contact center telephony platforms (CCaaS)
- Design, configure, and optimize inbound and outbound call flows
- Own and manage predictive and preview dialer strategies
- Support and enhance IVR systems
- Troubleshoot system issues and implement long-term fixes
Benefits
- Paid family and parental leave
- Preconception, fertility and family building benefits
- Family and pet care fund
- Paid time off, including vacation, sick leave, personal days and summer flex time
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs
- Company equity
- Bonus program
- Free in-person, virtual and text-based mental health and wellness support
