Enterprise Customer Success Manager

Prokeep is seeking an Enterprise Customer Success Manager to join their team in New Orleans, LA. The ideal candidate will have experience working with enterprise-level customers, loves customer-facing tasks, collaborative work, and a fast-paced environment. The role involves building customer relationships, driving adoption and value realization, expanding existing customer business, and ensuring a high level of retention. The company offers a competitive compensation package, equity, comprehensive benefits, and flexible PTO.

Requirements

• 2+ years of Enterprise Customer Success/Account Management experience working with Large Enterprise organizations in a SaaS, construction, distribution, or technology organization.
• Experience managing a book of business (BoB) with Large Enterprise organizations with locations throughout the country.
• Experience working directly within construction or wholesale distribution is a plus.
• Skilled in developing relationships with key decision-makers at each of your accounts.
• Demonstrated ability and desire to serve customers.
• Demonstrated ability to expand existing customer business.
• Strong knowledge of the customer journey (trial, onboarding, nurturing/adoption, retention, and expansion).
• Experience with technology and the ability to learn new technologies quickly; ideally, familiarity with SaaS application requirements.
• Superior communication skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, especially the C-suite.
• Extremely well-organized and analytical with an ability to work well under pressure in a fast-paced environment.
• Can maintain a high level of activity, manage multiple competing priorities, and work effectively within a team in a results-oriented culture.
• Previous experience working in a remote environment is a plus.

Benefits

• Competitive Compensation
• Equity Package
• Comprehensive Benefits
• Flexible PTO
• Continuous Growth