Field Service Manager
ProMachWisconsin, United States
Posted April 7, 2026
Full Time
About the Company
ProMach is a global provider of packaging and processing solutions for food, beverage, pharmaceutical, personal care, and industrial goods. They design, manufacture, integrate, and support equipment that spans the entire production line—from filling and bottling to labeling, coding, and robotics—while offering turnkey systems, engineering services, and productivity software. Known for reliability, flexibility, and advanced automation, ProMach enables customers ranging from Fortune 500 firms to small manufacturers to achieve maximum uptime and efficiency. With headquarters in Cincinnati and facilities worldwide, the company combines engineering excellence with a culture of innovation and customer partnership to deliver industry‑leading solutions.
Job Description
We're looking for a Field Service Manager to lead our service team, coordinate field service activities, and exceed customer service expectations. As Field Service Manager, you'll be responsible for scheduling, assigning technical support, and providing training to technicians. You'll also work closely with engineering, manufacturing, and customer-facing teams to improve our customers' packaging performance and efficiency.
Requirements
- 3-5 years industrial machinery service experience: Matrix, Pacraft, INV, preferred
- Excellent technical skills (mechanical and electrical) and capability to successfully advise on complex service-related concerns
- Proficient Windows-based knowledge, MS Office Suite, ERP software, CRM software, preferred
- Respond quickly to change, work effectively under deadlines, and ability to multi-task
- Team player with good written and verbal communication skills. Ability to interface effectively with customers and all internal departments
Benefits
- Comprehensive medical/dental programs
- Life insurance
- Generous paid time off program
- Retirement savings plan with a company match
