Field Service Technician
ProMachBoston, Massachusetts, United States • Brentwood, New York, United States
Posted October 23, 2025
56000 - 74000 USD year
Full Time
About the Company
ProMach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.
Job Description
Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. We're looking for a motivated technician who thrives on solving problems and building customer relationships.
Requirements
- Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
- Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training
- Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
- Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
- Train customer personnel during installation, commissioning, and maintenance activities
- Maintain flexibility to adapt to diverse work environments and resolve issues quickly
Benefits
- Comprehensive medical/dental/vision programs
- Life insurance
- Disability insurance
- Paid time off programs
- Retirement savings plan with a company match
- Wellness program