Sr. Customer Success Manager

We are seeking a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team as a Senior Customer Success Manager. The mission of the role is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.

Requirements

• 4-year college degree in a business area, technical area or equivalent
• 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
• Thorough knowledge of customer success principles and the rationale for the related behavior
• Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice
• Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
• Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
• Ability to think innovatively, strategically and deliver tactically

Benefits

• Competitive compensation
• Comprehensive benefits
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities