Tier 2 Engineer

The Tier II Engineer is responsible for various managed IT support related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support. The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client.

Requirements

• Bachelor's degree in Computer Information Systems/MIS or other business-related field
• 2+ years of experience working in the IT Tier I or Tier II field
• Ability to work in a physical office
• Ability to travel to client sites
• Strong knowledge of customer service
• Expertise in Windows Servers, Microsoft Active Directory
• Ability to work on a team
• Must be a strong communicator with the ability to communicate effectively with a wide range of clients
• Must possess solid analytical, communication and technology skills
• Ability to multi-task variety of assignments while working under non-negotiable deadlines; strong attention to detail
• Must maintain confidentiality of client’s sensitive information
• Excellent organizational and customer service skills
• Must be a self-motivated individual with a willingness to understand and use new technology
• Ability to climb stairs and ladder
• Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.
• Must be able to lift up to 50 lbs
• Certifications (Required or Equivalent): Candidates must have at least one of the following certifications, or an equivalent credential demonstrating similar technical knowledge: CCNA, AZ-104, MS-102 (Microsoft 365 Administrator), Cisco Meraki Solutions Specialist

Benefits

• GROUP HEALTH INSURANCE
• EMPLOYER PROVIDED LIFE/AD&D INSURANCE
• EMPLOYER PROVIDED LTD
• EMPLOYEE ASSISTANCE PROGRAM
• 401K PLAN
• FINANCIAL ADVISORY SERVICES
• PERMISSIVE TIME OFF POLICY
• PARENTAL LEAVE
• FITNESS CENTER