Tier 2 Engineer

The Tier II Engineer is responsible for technical troubleshooting and maintenance, analyzing and investigating customer needs, solving complex system and network problems, and communicating with colleagues and customers.

Requirements

• Bachelor's degree in Computer Information Systems/MIS or other business-related field.
• 2+ years of experience working in the IT Tier I or Tier II field
• Ability to work in a physical office
• Ability to travel to client sites
• Strong knowledge of customer service
• Expertise in Windows Servers, Microsoft Active Directory
• Ability to work on a team
• Must be a strong communicator with the ability to communicate effectively with a wide range of clients
• Must possess solid analytical, communication and technology skills
• Ability to multi-task variety of assignments while working under non-negotiable deadlines; strong attention to detail
• Must maintain confidentiality of client’s sensitive information
• Excellent organizational and customer service skills
• Must be a self-motivated individual with a willingness to understand and use new technology
• Ability to climb stairs and ladder
• Must be able to work in confined spaces such as but not limited to server closets, under desks, etc.
• Must be able to lift up to 50 lbs

Benefits

• GROUP HEALTH INSURANCE
• EMPLOYER PROVIDED LIFE/AD&D INSURANCE
• EMPLOYER PROVIDED LTD
• EMPLOYEE ASSISTANCE PROGRAM
• 401K PLAN
• FINANCIAL ADVISORY SERVICES
• PERMISSIVE TIME OFF POLICY
• PARENTAL LEAVE
• FITNESS CENTER