The Manager, People Experience (PEX) plays a critical role in driving operational excellence across HR by focusing on efficiency, effectiveness, and continuous improvement. The Manager, PEX champions a high-quality employee experience by developing and maintaining scalable HR processes and standard operating procedures that support organizational goals and evolving workforce needs.
Requirements
- Lead the day-to-day operations of the People Experience (PEX), Compensation & Benefits, and HR Systems teams, ensuring timely, accurate, and high-quality service delivery.
- Act as the primary escalation point and leadership contact for PEX, fostering a culture of high performance and service excellence.
- Resolve complex inquiries and manage escalated issues with professionalism, discretion, and a solutions-oriented approach.
- Oversee the delivery and administration of Total Rewards programs—including compensation, benefits, and pension—ensuring compliance with legislation and consistency with internal policies and standards.
- Ensure adherence to corporate data governance, security protocols, and HR policies across all areas of responsibility.
- Define, monitor, and report on service level agreements (SLAs) and key performance indicators (KPIs) to evaluate operational efficiency and customer satisfaction.
- Analyze feedback and operational data to identify opportunities for continuous improvement, automation, and enhanced service delivery.
- Develop and execute strategic roadmaps and project plans aligned with HR’s service delivery model and HCM technology.
- Oversee the administration and integrity of employee data throughout the employee lifecycle, ensuring accuracy, timeliness, and completeness of HR records.
- Serve as the steward of PHO’s employee portal (PHO Connect), ensuring it remains a reliable and user-friendly resource for staff.
- Manage staff, congruent with PHO internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations.
- Provide coaching, mentorship, and performance support to team members, fostering professional growth and engagement.
- Collaborate with HR Business Partners and Centres of Expertise to design, implement, and continuously improve HR services that align with organizational priorities.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health benefits
