Customer Success Manager, SMB/Mid-Market

Pulley is hiring a Customer Success Manager to lead relationships with high-growth startups and scaling companies, ensuring founders and finance leaders derive maximum value from Pulley’s product and services suite.

Requirements

• 5+ years of experience in customer success at SaaS companies working across SMB and Mid Market customers
• Experience owning a strategic book of business, including owning renewals and driving adoption within a high-growth, highly technical product
• Proven ability to build and manage relationships across multiple levels, from technical leads to the C-suite
• Strong business acumen and ability to align product use to customer outcomes
• Empathy, accountability, and composure under pressure
• Exceptional written and verbal communication skills
• Experience in FinTech, equity, or financial software is a plus

Benefits

• Competitive salary
• Meaningful equity
• Medical, Dental, and Vision insurance
• Unlimited PTO + winter holiday break
• Generous stipends for WFH, learning, wellness, and AI tools
• Parental leave
• 401(k) match (US) / Pension match (Canada)