Customer Success Manager
SQUIREUnited States
Posted April 7, 2026
Full Time
About the Company
SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities.
Job Description
As a Customer Success Manager at SQUIRE, you will drive post-sale customer health through proactive account management, ensuring product adoption, identifying upsell and cross-sell opportunities, and reducing churn across your book of business.
Requirements
- 2+ years of experience in Customer Success Management, ideally within a SaaS or technology-driven environment.
- Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale.
- Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior.
- Skilled in relationship management and conflict resolution, with the ability to de-escalate complex situations while maintaining trust and professionalism.
- Strong empathy, active listening, and communication skills; calm, resourceful, and confident under pressure.
- Ability to travel within the US and Canada as needed (approximately 10% annually).
Benefits
- Base Salary ($70,000 - $78,000)
- Variable Compensation (20%)
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
