Customer Support Engineer

We are seeking a technical and empathetic Cloud Support Engineer to join our growing customer operations team at Pulumi. As a founding member of our support team, you will play a crucial role in defining the function while providing technical assistance and support to our ever-growing customer base.

Requirements

• Provide technical support and assistance to customers via various communication channels (e.g., email, chat, community) regarding IaC best practices and DevOps concepts.
• Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, automation, and other infrastructure-as-code topics.
• Collaborate with cross-functional teams, including engineering, product, and sales to identify and resolve complex technical and business issues.
• Actively contribute to the creation and maintenance of technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Stay updated with the latest trends and best practices in IaC, DevOps, cloud services (AWS, Azure, GCP, K8s) and related technologies.
• Participate in on-call rotations to provide after-hours support when necessary.

Benefits

• Healthcare Coverage
• Time Off
• 401(k)
• Parental Leave
• Remote-First Culture
• Professional Development
• Equity Ownership
• Additional Support