Customer Support Engineer (REMOTE)

Upbound is redefining how modern infrastructure is built for the Agentic AI Era. As a Senior Customer Support Engineer, you'll own the customer experience from first touch to full resolution, setting the standard for what world-class technical support looks like in the cloud-native ecosystem.

Requirements

• 4+ years of experience in a technical support or customer-facing engineering role, ideally in a SaaS or enterprise infrastructure environment
• Solid experience with Kubernetes, cloud-native technologies, and infrastructure-as-code
• Excellent written and verbal communication skills
• A customer-first mindset with a relentless drive to deliver experiences that genuinely delight

Benefits

• Competitive salary
• Stock options
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible PTO and vacation policy
• Professional development opportunities