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Job description
We're hiring a Technical Support Engineer to help top customers solve complex technical problems in apps built on Hercules. You'll handle debugging, provide architecture guidance, and unblock high-value users fast.
You'll own escalations, deep debugging, architecture guidance, incident handling, and knowledge base management. You'll also build automation and surface product gaps.
You should be strong technically, customer-oriented, fast and thorough, and product-minded. You'll work with a team that values urgency, excellence, and hunger.
Company
Tech, Software & IT Services
Hercules is a cutting-edge development platform leveraging the power of artificial intelligence to streamline the creation of web applications and websites. The company allows users to build fully functional digital products through natural language conversations with its AI, eliminating the need for extensive coding knowledge. Hercules offers a unique value proposition for both seasoned developers and those new to web development, accelerating project timelines and reducing development costs. It empowers individuals and teams to rapidly prototype, iterate, and deploy high-quality web solutions with unprecedented ease and efficiency.
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