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Job description
As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical, the right candidate will enjoy problem solving with our clients in highly specialized and technical ways.
Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues, creating knowledge articles to complete our documentation and enabling customers to better understand product use cases.
You'll do well here if you: Care deeply about quality, clarity, and impact, Are curious, adaptable, and excited by emerging technologies like AI, Take ownership and follow through, Value collaboration, openness, and continuous improvement.
Company
Tech, Software & IT Services
Gravitee.io is a leading API management platform that unifies traditional APIs, event streams, and agentic AI into a single secure, scalable ecosystem. The company offers comprehensive services including API design, access management, and event-driven architecture support with Kafka integration. By addressing security, flexibility, and discoverability challenges, Gravitee enables organizations to build and scale API programs without limits. Its global adoption by over 300 enterprises and recognition in Gartner’s 2025 Magic Quadrant underscore its industry leadership. The company fosters a culture of innovation, collaboration, and customer-centric solutions, attracting talent that thrives on shaping the future of API and event-driven ecosystems.
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