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Job description
As a Level 3 Support Engineer, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to engage collaboratively across multiple stakeholders.
You will troubleshoot complex issues, lead technical troubleshooting efforts, diagnose and resolve issues in Integration calls, and manage escalations from Level 1 and Level 2 Client Support teams.
You will work closely with engineering teams, troubleshoot complex issues, and ensure a seamless resolution process for both internal and external users. Your expertise as a YM subject matter expert will result in positive client experiences, increased success, and long-term loyalty.
Company
Manufacturing • Consumer Goods
Momentive is a global leader in high‑performance silicone and specialty chemicals, delivering solutions that enhance quality of life and support sustainable development. The company’s portfolio includes advanced silicones, sealants, adhesives, and other specialty chemicals engineered through continuous, around‑the‑clock research and development. By combining cutting‑edge technology with a worldwide marketing presence, Momentive consistently introduces innovations that accelerate customer growth and improve everyday products. Its commitment to sustainability and relentless pursuit of progress distinguishes it as a trusted partner for industries ranging from construction to consumer goods.
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