Technical Support Engineer

Role Overview

Act as a technical liaison, collaborating with stakeholders to troubleshoot platform or integration issues. Lead technical troubleshooting efforts for existing customers and vendors.

What You Will Do

Diagnose and resolve issues in Integration calls involving API, JSON, XML, and HTML. Monitor and troubleshoot third-party system integrations, prioritize bugs, and identify opportunities for enhancement.

Why It Might Be a Fit

Strong problem-solving skills, excellent communication skills, and flexibility to work in the US Shift are required. Proficiency in HTML, XML, and JSON, and knowledge of SQL are also necessary.

Requirements

• 3-5 years of hands-on experience in technical customer support or engineering roles
• Proven experience supporting third-party APIs or external system integrations
• Strong problem-solving skills with the ability to conduct root cause analysis on complex technical issues
• Excellent communication skills, ensuring clarity and professionalism in interactions with both technical and non-technical stakeholders
• Well-organized and analytical, with a structured approach to troubleshooting and issue resolution

Benefits

• Planned Paid Time Off - Earned Leave and Casual Leave in Each Calendar Year
• Company Holidays as Per Policy
• Employer-Paid Parental Leave
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Group Mediclaim Policy
• Group Accident Policy
• Group Term Life Policy
• Gratuity as Per Payment of Gratuity Act