Technical Support Engineer

As a Technical Support Engineer, you will help customers succeed with Smartly's platform by resolving complex technical issues and improving overall product experience.

Requirements

• Strong experience in technical support within a customer-facing environment, ideally in SaaS
• Proven troubleshooting and problem-solving skills, including root cause analysis
• Hands-on experience with SQL and JSON
• Familiarity with REST APIs, HTTP fundamentals, and web application architecture
• Ability to replicate, document, and escalate technical issues clearly and effectively
• Strong written and spoken communication skills in English
• Comfortable working independently and navigating ambiguous situations
• Availability to work Americas hours

Benefits

• An Inclusive Global Culture
• Global Impact
• Focus on Wellbeing
• Comprehensive Rewards
• Flexible Hybrid Workplace