Customer Support with Japanese
Purple TeamBrno, Southeast, Czechia
Posted March 10, 2026
Full Time
About the Company
Purple Team, a subsidiary of Optimity Group, specializes in cybersecurity services including vulnerability assessments, penetration testing, incident response, and security awareness training. They offer both offensive (Red Team) and defensive (Blue Team) expertise to help businesses proactively protect their assets, mitigate risks, and safeguard their reputation.
Job Description
Customer Support Specialist fluent in Japanese for CET working hours to deliver customer support in a FinTech-related service and handle client inquiries through e-mail and chat in Japanese.
Requirements
- Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector
- Strong ability to analyze and resolve issues while maintaining high service standards
- Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)
- Bachelor's degree from a Japanese university (preferred)
- High technical aptitude and ability to quickly adapt to new software and financial applications
- Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members
- Strong sense of responsibility, reliability, and teamwork
- Self-motivated with a proactive approach to problem-solving
- Ability to work in CET time zone
- Willingness to continuously learn and develop expertise in financial applications and trading platforms
Benefits
- Opportunity to work with a globally operating partner in the FinTech industry
- Chance to develop expertise in financial applications and trading platforms
